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To click or to buy over the counter drugs: exploring the behaviour of Slovenian customers

Author

Listed:
  • Vasja Roblek
  • Mirjana Pejić Bach
  • Maja MeÅ¡ko
  • Andrej Bertoncelj

Abstract

The supply and demand of the information and availability of over-the-counter (OTC) drugs online has increased substantially. Customers express three typical online behaviours regarding OTC drugs: browsing information about OTC drugs without any particular purpose, searching for particular information or product, and buying OTC drugs. This study investigates the determinants of online behaviour regarding OTC drugs. The data was acquired using a random sample of Slovenian citizens. Logistic regression method was used to determine which factors influence browsing, searching, and/or buying of OTC drugs online for two age groups: younger and older than 40. The findings suggest that intensity of using the internet use, trust in buying OTC drugs online, as well as education, income and location influence on the online behaviour of customers regarding OTC drugs. It has also been determined that age has a moderating effect, indicating motivation of younger and older customers by different determinants.

Suggested Citation

  • Vasja Roblek & Mirjana Pejić Bach & Maja MeÅ¡ko & Andrej Bertoncelj, 2018. "To click or to buy over the counter drugs: exploring the behaviour of Slovenian customers," International Journal of Electronic Marketing and Retailing, Inderscience Enterprises Ltd, vol. 9(2), pages 145-166.
  • Handle: RePEc:ids:ijemre:v:9:y:2018:i:2:p:145-166
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    Cited by:

    1. DOROKHOVA Liudmyla & PENTUS Kristian & KUUSIK Andres & DOROKHOV Oleksandr, 2023. "Comparison Of Pharmacy Websites: An Integrated Approach Based On Consumer Perception And Technical Parameters," Studies in Business and Economics, Lucian Blaga University of Sibiu, Faculty of Economic Sciences, vol. 18(1), pages 101-117, April.

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