IDEAS home Printed from https://ideas.repec.org/a/ids/ijelfi/v8y2014i1p74-94.html
   My bibliography  Save this article

An exploratory study of user resistance in healthcare IT

Author

Listed:
  • Madison N. Ngafeeson
  • Vishal Midha

Abstract

The US healthcare system is clearly experiencing a major transition. By 2015, the healthcare sector is expected to have migrated from a paper record system to a completely electronic health record (EHR) system. The adoption and use of these systems are expected to increase legibility, reduce costs, limit medical errors and improve the overall quality of healthcare. Hence, the US government is investing $70 billion over a 10-year period to facilitate the transition to an electronic system. However, early reports show that physicians and nurses among other health professionals continue to resist the full use of the system. This paper uses the theory of cognitive dissonance to investigate user resistance in HIT. It builds on a Lapointe and Rivard (2005) framework to offer an explanation as to why people resist HITs. A conceptual model is developed and tested. The findings, implications, and limitations of the study are also discussed.

Suggested Citation

  • Madison N. Ngafeeson & Vishal Midha, 2014. "An exploratory study of user resistance in healthcare IT," International Journal of Electronic Finance, Inderscience Enterprises Ltd, vol. 8(1), pages 74-94.
    • Handle: RePEc:ids:ijelfi:v:8:y:2014:i:1:p:74-94
    as

    Download full text from publisher

    File URL: http://www.inderscience.com/link.php?id=64003
    Download Restriction: Access to full text is restricted to subscribers.
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. HUÈšANU Alexandra, 2021. "Do Users Hate Redesign? - A Literature Review On User Resistance To Interface Changes," Revista Economica, Lucian Blaga University of Sibiu, Faculty of Economic Sciences, vol. 73(1), pages 53-63, March.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ids:ijelfi:v:8:y:2014:i:1:p:74-94. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sarah Parker (email available below). General contact details of provider: http://www.inderscience.com/browse/index.php?journalID=171 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.