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An exploratory study to examine the success of electronic banking systems implementation in a developing nation

Author

Listed:
  • Francis Kofi Andoh-Baidoo
  • Marco A. Villarreal
  • Lai C. Liu
  • Perpetual Wuddah-Martey

Abstract

This exploratory study examines the success of electronic banking systems implementation in a developing nation environment. We use the DeLone and McLean (D&M) Information System (IS) success model as a theoretical framework to examine the success of IS implementations in one national bank and one international bank in Ghana. Results indicate that the D&M model is only partially applicable in a developing economy environment. Specifically, only 6 of the 12 paths were found to be significant. System quality, service quality and intent to use/use influence user satisfaction.

Suggested Citation

  • Francis Kofi Andoh-Baidoo & Marco A. Villarreal & Lai C. Liu & Perpetual Wuddah-Martey, 2010. "An exploratory study to examine the success of electronic banking systems implementation in a developing nation," International Journal of Electronic Finance, Inderscience Enterprises Ltd, vol. 4(3), pages 221-235.
    • Handle: RePEc:ids:ijelfi:v:4:y:2010:i:3:p:221-235
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    Cited by:

    1. Constantinos K. Coursaris & Clayton Boylan & Jim Taylor, 2012. "Enabling mGovernment: a framework and a case study," International Journal of Electronic Finance, Inderscience Enterprises Ltd, vol. 6(1), pages 79-101.
    2. Hamood Mohd. Al-Hattami, 2021. "Validation of the D&M IS success model in the context of accounting information system of the banking sector in the least developed countries," Journal of Management Control: Zeitschrift für Planung und Unternehmenssteuerung, Springer, vol. 32(1), pages 127-153, March.

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