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E-government effectiveness: assessment of contributing governments' ICT usage factors

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  • Mohammad I. Merhi
  • Kai S. Koong

Abstract

The usage of ICT by governments' agencies, accessibility of digital content, and the availability of advanced technologies are among the crucial factors that affect the e-government process effectiveness. Based on secondary data derived from UNPAN and the World Economic Forum, Executive Opinion Survey, this study investigates the major factors that are essential to e-government success. Data were composed from ranks as well as scores that were both included in the analysis. Parametric and non-parametric tests were used for this aim. The results show that government online service index, presence of ICT in government agencies, and e-participation are significant factors for the effectiveness of e-government operations, represented by accessibility and availability. Moreover, results highlight the important factors that help countries be among the high e-government ranks. In general, this paper has important implications for government decision makers, e-government systems designers, and e-government researchers.

Suggested Citation

  • Mohammad I. Merhi & Kai S. Koong, 2013. "E-government effectiveness: assessment of contributing governments' ICT usage factors," International Journal of Business and Systems Research, Inderscience Enterprises Ltd, vol. 7(1), pages 1-24.
    • Handle: RePEc:ids:ijbsre:v:7:y:2013:i:1:p:1-24
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    Cited by:

    1. Adomako, Samuel & Amankwah-Amoah, Joseph & Tarba, Shlomo Y. & Khan, Zaheer, 2021. "Perceived corruption, business process digitization, and SMEs’ degree of internationalization in sub-Saharan Africa," Journal of Business Research, Elsevier, vol. 123(C), pages 196-207.

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