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Impact of barriers on knowledge management and project success in IT firms: significance of knowledge worker ambidexterity

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  • Sameen Khalid
  • Yiyuan Li

Abstract

This study examines how autocratic leadership and opportunistic behaviour of knowledge workers affect the knowledge management process. While studying the impact of knowledge management on project success, the article also examines how knowledge worker ambidexterity mediates this effect. The sample consists of 450 knowledge workers from 16 prominent IT firms in Pakistan's major cities. PLS-SEM was used to analyse data gathered through questionnaires and convenience sampling. Results show that autocratic leadership and opportunistic behaviour hinder knowledge management in Pakistani IT enterprises and indirectly affect project success. The knowledge management process benefits project success, however, knowledge worker ambidexterity partially mediates this link. The study expands the knowledge-based view to emphasise identifying and removing knowledge management (KM) barriers. It integrates the organisational behaviour concepts with KM theory and project management. Finally, theoretical contributions and manager and policymaker implications are covered.

Suggested Citation

  • Sameen Khalid & Yiyuan Li, 2024. "Impact of barriers on knowledge management and project success in IT firms: significance of knowledge worker ambidexterity," International Journal of Business and Systems Research, Inderscience Enterprises Ltd, vol. 18(5), pages 430-452.
    • Handle: RePEc:ids:ijbsre:v:18:y:2024:i:5:p:430-452
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