IDEAS home Printed from https://ideas.repec.org/a/ids/ijbpma/v9y2007i2p226-239.html
   My bibliography  Save this article

A contribution to performance measurement in the healthcare industry: the industrial point of view

Author

Listed:
  • Jos Schaefers
  • Jerome Colin
  • Riad Aggoune
  • Myriam Kucina

Abstract

The health domain has entered the crucial phase of an important paradigm shift. The word 'customer' has started replacing the word 'patient'. It has been commonly admitted that the hospital's industry must be financed by social systems and only continue to exist as long as sufficient financial resources are available. This statement should be definitely replaced by: "What must be changed such that within available budgets more health can be produced?" This new philosophy needs a system that is able to measure impacts of any local modification on the global system. The present paper aims at finding a Theory of Constraints (TOC)-based answer to the hospital measurement system. TOC has been largely applied in the industrial world. Some successful implementations are reported from the financial industry, but so far the socio-economic world using TOC is mainly limited to profit organisations. We propose an extension of the TOC concept towards a non-profit world.

Suggested Citation

  • Jos Schaefers & Jerome Colin & Riad Aggoune & Myriam Kucina, 2007. "A contribution to performance measurement in the healthcare industry: the industrial point of view," International Journal of Business Performance Management, Inderscience Enterprises Ltd, vol. 9(2), pages 226-239.
    • Handle: RePEc:ids:ijbpma:v:9:y:2007:i:2:p:226-239
    as

    Download full text from publisher

    File URL: http://www.inderscience.com/link.php?id=11864
    Download Restriction: Access to full text is restricted to subscribers.
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Somayeh Sadat & Michael Carter & Brian Golden, 2013. "Theory of constraints for publicly funded health systems," Health Care Management Science, Springer, vol. 16(1), pages 62-74, March.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ids:ijbpma:v:9:y:2007:i:2:p:226-239. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sarah Parker (email available below). General contact details of provider: http://www.inderscience.com/browse/index.php?journalID=3 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.