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Current applications of a reference framework for the supply chain performance measurement

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  • Sabrina Grimaldi
  • Carlo Rafele

Abstract

Several methods and indicators are used to measure logistic performances; thus sometimes there are various values for the same performance. This paper starts examining the structure for a supply chain performance measurement according to the service quality requirements, and determines an ordered framework for logistic indicators called LogistiQual, applying the various aspects of service quality management, which is included in the Parasuraman-Zeithaml-Berry (PZB) model, to logistics. By adapting the PZB model, the logistic performance classification for a manufacturing supply chain could be identified by macroclasses and divided into subclasses, and finally specific indicators for each subclass determined. The second step of this work is to enlarge the influence of the model on the supply chain. In this sense, the LogistiQual is replicated in the Self and in the Source LogistiQual. Finally, two validations of the framework are shown. Firstly, a general process analysis performed by SCOR 6.0 is considered. Secondly, the LogistiQual is tested within companies in many industrial sectors.

Suggested Citation

  • Sabrina Grimaldi & Carlo Rafele, 2007. "Current applications of a reference framework for the supply chain performance measurement," International Journal of Business Performance Management, Inderscience Enterprises Ltd, vol. 9(2), pages 206-225.
    • Handle: RePEc:ids:ijbpma:v:9:y:2007:i:2:p:206-225
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    Citations

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    Cited by:

    1. Marta Zaleska & Zbigniew Mogi³a & Joanna Kude³ko, 2013. "Lisbon earmarking in the Polish region of Wielkopolska - does it tell the whole truth about Lisbon-oriented expenditures?," ERSA conference papers ersa13p914, European Regional Science Association.
    2. Cagliano, Anna Corinna & Mustafa, Muhammad Salman & Rafele, Carlo & Zenezini, Giovanni, 2014. "Logistics Performance Measurement for Sustainability in the Fast Fashion Industry," Chapters from the Proceedings of the Hamburg International Conference of Logistics (HICL), in: Kersten, Wolfgang & Blecker, Thorsten & Ringle, Christian M. (ed.), Next Generation Supply Chains: Trends and Opportunities. Proceedings of the Hamburg International Conference of Logistics (HICL), Vol. 18, volume 18, pages 113-135, Hamburg University of Technology (TUHH), Institute of Business Logistics and General Management.

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