IDEAS home Printed from https://ideas.repec.org/a/ids/ijbpma/v25y2024i4p519-542.html
   My bibliography  Save this article

The effect of organisational structure on the performance of the telecommunications industry

Author

Listed:
  • Mohammad Alawamleh
  • Loiy Bani Ismail
  • Faris Madani
  • Fandi Omeish

Abstract

This research aims to explore the influence of organisational structure on performance among telecommunication industries. The study also aims to explore how organisational structure may assist telecommunication industries in enhancing performance. Researchers used qualitative research methods to conduct interviews with employees from a well-known telecommunication company in Jordan, each from a different position and different department, to gain a better understanding of the importance of organisational structure and its influences on the performance of the organisation. The organisational structure is the reason behind the success of all the departments in the whole organisation; it is what coordinates and organises the company by setting tasks for each employee, and assisting the flow of information between every department. As regards, the impact of organisational structure on performance leads to satisfied employees, which results in high performance. Many consumers deal with different kinds of services that the industry offers and, for organisations to deliver the best out of their services, the organisational structure is the most important factor in assisting them in delivering the highest quality of services and achieving organisational goals and objectives.

Suggested Citation

  • Mohammad Alawamleh & Loiy Bani Ismail & Faris Madani & Fandi Omeish, 2024. "The effect of organisational structure on the performance of the telecommunications industry," International Journal of Business Performance Management, Inderscience Enterprises Ltd, vol. 25(4), pages 519-542.
  • Handle: RePEc:ids:ijbpma:v:25:y:2024:i:4:p:519-542
    as

    Download full text from publisher

    File URL: http://www.inderscience.com/link.php?id=139418
    Download Restriction: Access to full text is restricted to subscribers.
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ids:ijbpma:v:25:y:2024:i:4:p:519-542. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sarah Parker (email available below). General contact details of provider: http://www.inderscience.com/browse/index.php?journalID=3 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.