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Maintaining reliability of business processes using active monitoring techniques

Author

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  • Trevor J. Turner
  • Umit S. Bititci

Abstract

This paper introduces the concept of active monitoring business processes to maintain their reliability so that a business can continually satisfy key stakeholder requirements. A case study is used to illustrate how a chemical company improved and maintained the reliability of key business processes by using active monitoring techniques. A methodology for designing an active monitoring system for a business process is outlined. A model for a reliable business is introduced in which key processes are actively monitored to ensure the business remains responsive to stakeholder requirements into the future.

Suggested Citation

  • Trevor J. Turner & Umit S. Bititci, 1999. "Maintaining reliability of business processes using active monitoring techniques," International Journal of Business Performance Management, Inderscience Enterprises Ltd, vol. 1(2), pages 186-199.
    • Handle: RePEc:ids:ijbpma:v:1:y:1999:i:2:p:186-199
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    Cited by:

    1. Turner, T. J. & Mendibil, K. & Bititci, U. S. & Daisley, P. & Breen, T. H. J., 2002. "Improving the reliability of the customer order fulfilment process in a product identification company," International Journal of Production Economics, Elsevier, vol. 78(1), pages 99-107, July.

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