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ERP systems implementation success factors: IS and non-IS managers' perceptions

Author

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  • Emad M. Kamhawi
  • Angappa Gunasekaran

Abstract

Although previous studies have examined the success of Enterprise Resource Planning (ERP) systems implementations, limited research has considered providing a better understanding of the factors that explain success based on feedback from multiple stakeholders. This research uses a field study to compare between the perceptions of the Information Systems (IS) managers and non-IS managers who work in Bahraini enterprises using ERP systems concerning implementation success and the predicators for such systems. The study results showed that the meaning of success of ERP systems did not seem to differ between IS and non-IS managers. They both adopt user satisfaction and business value metrics to measure success. Moreover, both groups perceived 'resistance' and 'organisational fit' as the prime factors for ERP success. However, their perceptions about the rest of the success factors investigated in this study differed, as IS mangers selected 'ease of use', 'training' and 'technical fit' as success predicators while non-IS managers selected 'competitive pressures', 'strategic fit' and 'business process reengineering' factors. In the end, implications concerning the differences between the perceptions of the two main stakeholders have been put forward.

Suggested Citation

  • Emad M. Kamhawi & Angappa Gunasekaran, 2009. "ERP systems implementation success factors: IS and non-IS managers' perceptions," International Journal of Business Information Systems, Inderscience Enterprises Ltd, vol. 4(6), pages 688-704.
    • Handle: RePEc:ids:ijbisy:v:4:y:2009:i:6:p:688-704
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    Citations

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    Cited by:

    1. Iskander Zouaghi & Abderrazak Laghouag, 2016. "Aligning key success factors to ERP implementation strategy: learning from a case study," International Journal of Business Information Systems, Inderscience Enterprises Ltd, vol. 22(1), pages 100-115.
    2. Arline Savage & Joesph Callaghan & Li Dang & Y. Sun, 2010. "Operating Performance in the Wake of ERP Implementation: Triangulating Results for Chinese Manufacturing Companies," Discussion Paper Series 2010-03, McColl School of Business, Queens University of Charlotte.
    3. Ehsan Samiei & Jafar Habibi, 2020. "The Mutual Relation Between Enterprise Resource Planning and Knowledge Management: A Review," Global Journal of Flexible Systems Management, Springer;Global Institute of Flexible Systems Management, vol. 21(1), pages 53-66, March.

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