IDEAS home Printed from https://ideas.repec.org/a/ids/ijbisy/v4y2009i3p360-385.html
   My bibliography  Save this article

Web-based QFD: a collaborative technique for supporting the adoption of customers' voices

Author

Listed:
  • C. Sudhahar
  • R. Suresh Premil Kumar
  • V. Senthil
  • S.R. Devadasan
  • R. Murugesh

Abstract

The three fields that dominate the modern organisational scenario are Total Quality Management (TQM), Information Technology (IT) and Web Engineering (WE). Yet it appears that, so far, no model has been brought out to link these fields. In this context, this paper reports the development and evaluation of a model called Web-based Quality Function Deployment (WQFD). WQFD enables the integration of web engineering facilities with QFD. QFD facilitates the translation of customers' voices into technical languages. But its usage is limited to the internal members of the organisation. WQFD overcomes this deficiency by using experts from both within and outside the organisations to participate and share knowledge in translating customers' voices into technical languages. After its development, WQFD was demonstrated to the practitioners. Their reactions indicated its favourable practical receptivity.

Suggested Citation

  • C. Sudhahar & R. Suresh Premil Kumar & V. Senthil & S.R. Devadasan & R. Murugesh, 2009. "Web-based QFD: a collaborative technique for supporting the adoption of customers' voices," International Journal of Business Information Systems, Inderscience Enterprises Ltd, vol. 4(3), pages 360-385.
    • Handle: RePEc:ids:ijbisy:v:4:y:2009:i:3:p:360-385
    as

    Download full text from publisher

    File URL: http://www.inderscience.com/link.php?id=24101
    Download Restriction: Access to full text is restricted to subscribers.
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ids:ijbisy:v:4:y:2009:i:3:p:360-385. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sarah Parker (email available below). General contact details of provider: http://www.inderscience.com/browse/index.php?journalID=172 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.