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An empirical study of the end-user satisfaction with information systems using the Doll and Torkzadeh instrument

Author

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  • Ali Azadeh
  • Mohamad Sadegh Sangari
  • Mohsen Jafari Songhori

Abstract

Assessing the effectiveness or success of Information Systems (IS) within organisations is one of the most critical issues of the IS management field. Considering the subjectivity of IS success, many surrogate measures have been developed by many researchers. The End User Information System Satisfaction (EUISS) is probably the most widely used measure of IS success. In this paper, a 12-item instrument that was developed by Doll and Torkzadeh is applied to study EUISS in an Iranian power holding company. This instrument has been vastly accepted in the literature and measures the satisfaction of IS end users in five different dimensions: content, accuracy, format, ease of use and timeliness. However, to date, this instrument has not been tested in an Iranian setting.

Suggested Citation

  • Ali Azadeh & Mohamad Sadegh Sangari & Mohsen Jafari Songhori, 2009. "An empirical study of the end-user satisfaction with information systems using the Doll and Torkzadeh instrument," International Journal of Business Information Systems, Inderscience Enterprises Ltd, vol. 4(3), pages 324-339.
    • Handle: RePEc:ids:ijbisy:v:4:y:2009:i:3:p:324-339
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