IDEAS home Printed from https://ideas.repec.org/a/ids/ijbisy/v48y2025i3p283-303.html
   My bibliography  Save this article

An empirical examination of consumer post-adoption of mobile banking

Author

Listed:
  • Manel Hamouda
  • Rym Srarfi Tabbane

Abstract

The aim of this paper is to examine mobile banking post-adoption phase by incorporating post-use trust as a central variable among mobile banking factors (system quality, information quality, service quality and interface design) and relationship variables namely loyalty and commitment. The proposed model was tested empirically through a quantitative study. Data was collected using an online survey from users of mobile banking. A total of 145 valid questionnaires were analysed using partial least square structural equation modelling. The empirical results revealed a significant and positive relationship between service quality, interface design and post-use trust of mobile banking. Post-use trust has, in turn, a significant impact on establishing a long-term relationship with mobile banking services as a positive relationship was found between post-use trust and both loyalty and commitment.

Suggested Citation

  • Manel Hamouda & Rym Srarfi Tabbane, 2025. "An empirical examination of consumer post-adoption of mobile banking," International Journal of Business Information Systems, Inderscience Enterprises Ltd, vol. 48(3), pages 283-303.
    • Handle: RePEc:ids:ijbisy:v:48:y:2025:i:3:p:283-303
    as

    Download full text from publisher

    File URL: http://www.inderscience.com/link.php?id=144867
    Download Restriction: Access to full text is restricted to subscribers.
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ids:ijbisy:v:48:y:2025:i:3:p:283-303. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sarah Parker (email available below). General contact details of provider: http://www.inderscience.com/browse/index.php?journalID=172 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.