Prioritisation of disaster recovery aspects through DEMATEL technique

In the modern era, the association's dependency on information technology has taken a giant boost to improve operations with superior performance. This increases the demand for uninterrupted IT services to intrigue towards disaster recovery measures. For many decades, there have been enormous investments in 'hard' science and no corresponding levels of support for endeavours to understand vulnerability. Disaster recovery plays a crucial role from failures, human mistakes and its unpredictability nature. This work demonstrates the application of multi-criteria decision making (MCDM) approaches in the form of the decision-making trial and evaluation laboratory (DEMATEL) method to identify and prioritising disaster recovery attributes for betterment. This effort will be supportive for practitioners in deciding the ranking of such attributes with greater perception so that appropriate preventive/corrective action should be taken well in time to make the entire system capable of handling such circumstances.