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Success and failure in IT outsourcing by government agencies: two Australian case studies

Author

Listed:
  • Jan Ruzzier
  • Amrik S. Sohal
  • Pooja Katna
  • Suzanne Zyngier

Abstract

Based on two in-depth case studies, this paper contributes to our understanding of IT outsourcing by government agencies. One of the agencies studied considered IT outsourcing to have been a successful initiative and the other considered it to be a failure. While there is no set formula that would ensure success in an outsourcing arrangement, the studies show that success or failure is directly related to the initial mechanisms in place to control the parties' interaction throughout their relationship. These cases also confirm that outsourcing is both a complex and a strategic business tool.

Suggested Citation

  • Jan Ruzzier & Amrik S. Sohal & Pooja Katna & Suzanne Zyngier, 2008. "Success and failure in IT outsourcing by government agencies: two Australian case studies," International Journal of Business Information Systems, Inderscience Enterprises Ltd, vol. 3(2), pages 107-119.
    • Handle: RePEc:ids:ijbisy:v:3:y:2008:i:2:p:107-119
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    Cited by:

    1. Nils Urbach & Tobias Würz, 2012. "How to Steer the IT Outsourcing Provider," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 4(5), pages 247-259, October.
    2. Severin Oesterle & Jan Jöhnk & Robert Keller & Nils Urbach & Xin Yu, 2020. "A contingency lens on cloud provider management processes," Business Research, Springer;German Academic Association for Business Research, vol. 13(3), pages 1451-1489, November.

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