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Use of mobile wallet among consumers: underlining the role of task-technology fit and network externalities

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  • Chinmay Baxi
  • Jayesh D. Patel

Abstract

Research on mobile payments is emerging as a separate research area in information systems. Previous literature indicates that existing theoretical models do not extend the empirical inquiry into technology fitment domain to understand the user behaviour better. Integration of users' requirement of technology, with network externalities, risk, trust, and promotion, was done to check mobile wallet usage of Gujarat's users. To empirically test the hypothesised model, a total of 500 samples were collected using online and offline structured survey. Structural equation modelling technique was performed. The findings of the study indicate that all the hypotheses were supported and it has theoretical and managerial implications.

Suggested Citation

  • Chinmay Baxi & Jayesh D. Patel, 2021. "Use of mobile wallet among consumers: underlining the role of task-technology fit and network externalities," International Journal of Business Information Systems, Inderscience Enterprises Ltd, vol. 37(4), pages 544-563.
    • Handle: RePEc:ids:ijbisy:v:37:y:2021:i:4:p:544-563
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    Cited by:

    1. Hwang, Jeong Seop & Rho, Jae Jeung & Hwang, Yoon Min, 2023. "Influence of cognitive and social change factors on E-vehicle switching intention: Evidence from Korea," Technology in Society, Elsevier, vol. 74(C).

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