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Acceptance and use of e-hailing technology: a study of Uber based on the UTAUT2 model

Author

Listed:
  • João Luiz Soares
  • Juliana Maria Magalhães Christino
  • Marlusa De Sevilha Gosling
  • Luciana Alves Rodas Vera
  • Érico Aurélio Abreu Cardozo

Abstract

For the first time in Brazil, an article presents an assessment of the technology employed in the provision of the e-hailing sharing economy service from the perspective of the unified theory of acceptance and use of technology 2 (UTAUT2), developed by Venkatesh et al. (2012). It aims at providing an understanding of the factors that predict the behavioural intention of the service. In order to achieve this goal, 311 users of the Uber service in Brazil were interviewed for a survey. Uber, as an e-hailing service, enjoys significant use in Brazil and worldwide. The analysis of the data was done by means of structural equation modelling methods. The results pointed out that the factors price value, performance expectancy and habit were the most relevant aspects influencing the customer's choice of e-hailing.

Suggested Citation

  • João Luiz Soares & Juliana Maria Magalhães Christino & Marlusa De Sevilha Gosling & Luciana Alves Rodas Vera & Érico Aurélio Abreu Cardozo, 2020. "Acceptance and use of e-hailing technology: a study of Uber based on the UTAUT2 model," International Journal of Business Information Systems, Inderscience Enterprises Ltd, vol. 34(4), pages 512-535.
    • Handle: RePEc:ids:ijbisy:v:34:y:2020:i:4:p:512-535
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    Citations

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    Cited by:

    1. Abdul Waheed Siyal & Chen Hongzhuan & Chen Gang, 2021. "From Consumer Satisfaction to Recommendation of Mobile App–Based Services: An Overview of Mobile Taxi Booking Apps," SAGE Open, , vol. 11(1), pages 21582440211, March.
    2. Siyal, Abdul Waheed & Chen, Hongzhuan & Jamal Shah, Syed & Shahzad, Fakhar & Bano, Shaher, 2024. "Customization at a glance: Investigating consumer experiences in mobile commerce applications," Journal of Retailing and Consumer Services, Elsevier, vol. 76(C).

    More about this item

    Keywords

    sharing economy; e-hailing; electronic hailing; Uber; UTAUT2.;
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