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Predictors of E-government adoption in India: direct and indirect effects of technology anxiety and information quality

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  • Kapil Kaushik
  • Rajhans Mishra

Abstract

E-government adoption has been the focus of many research studies in the past. However, few studies have explored the role of technology anxiety and information quality in the E-government adoption process. The purpose of this paper is to examine the direct and indirect effects of technology anxiety and information quality on E-government adoption. The results of our study indicate that technology anxiety indirectly influences E-government adoption. At the same time, the direct effect of technology anxiety on E-government adoption weakens in the presence of effort expectancy. Perceived information quality has positive direct effect on E-government adoption. However, we did not find any significant indirect effect of information quality on E-government adoption. This study contributes to E-government adoption frameworks by analysing the effect of computer and internet related anxiety and information quality on the adoption of E-government services. Implications for theory and practice that would help the policy makers in enhancing the effectiveness of E-government services have been discussed.

Suggested Citation

  • Kapil Kaushik & Rajhans Mishra, 2019. "Predictors of E-government adoption in India: direct and indirect effects of technology anxiety and information quality," International Journal of Business Information Systems, Inderscience Enterprises Ltd, vol. 31(3), pages 305-321.
    • Handle: RePEc:ids:ijbisy:v:31:y:2019:i:3:p:305-321
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    Cited by:

    1. Carolina Pontones-Rosa & Rosario Perez-Morote & Montserrat Nunez-Chicharro & Inmaculada Alonso-Carrillo, 2023. "E-government in Depopulated Rural Areas. An Approach to the Reality of Spanish Municipalities," Population Research and Policy Review, Springer;Southern Demographic Association (SDA), vol. 42(4), pages 1-34, August.
    2. Banafo Akrong, Godwin & Yunfei, Shao & Owusu, Ebenezer, 2022. "Development and validation of an improved DeLone-McLean IS success model - application to the evaluation of a tax administration ERP," International Journal of Accounting Information Systems, Elsevier, vol. 47(C).

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