IDEAS home Printed from https://ideas.repec.org/a/ids/ijbisy/v31y2019i1p136-151.html
   My bibliography  Save this article

Intention to adopt mobile banking in Bangladesh: an empirical study of emerging economy

Author

Listed:
  • Md Shamimul Islam
  • Noorliza Karia
  • Muhammad Khaleel
  • Firdaus Bin Ahmad Fauzi
  • Mohamed Soliman Mohamed Soliman
  • Jamshed Khalid
  • Md. Yeasir Arafat Bhuiyan
  • Md. Abdullah Al Mamun

Abstract

Mobile banking is an advanced form of traditional banking. In Bangladesh, despite the initiatives by the banking companies to continuously upgrade their facilities to support mobile banking, customers' adoption rates are still low. Thus, the aim of this study is to investigate the factors influencing the behaviour of customers to adopt mobile banking. By adaptation of the unified theory of acceptance and use of technology (UTAUT), the study used partial least square (PLS) and structural equation modeling (SEM) to achieve the result. It was found that all the factors listed are significantly influencing the behaviour of the customers, except the factor of performance expectancy. The study concluded that the mobile users outside Dhaka, the capital city of the country, are not much aware of mobile banking as compared to mobile users in the capital city. By extending the previous study, this study contributed to the existing literature and to the body of knowledge in general. The theoretical and managerial implications, as well as the directions for future research were also stated.

Suggested Citation

  • Md Shamimul Islam & Noorliza Karia & Muhammad Khaleel & Firdaus Bin Ahmad Fauzi & Mohamed Soliman Mohamed Soliman & Jamshed Khalid & Md. Yeasir Arafat Bhuiyan & Md. Abdullah Al Mamun, 2019. "Intention to adopt mobile banking in Bangladesh: an empirical study of emerging economy," International Journal of Business Information Systems, Inderscience Enterprises Ltd, vol. 31(1), pages 136-151.
    • Handle: RePEc:ids:ijbisy:v:31:y:2019:i:1:p:136-151
    as

    Download full text from publisher

    File URL: http://www.inderscience.com/link.php?id=99530
    Download Restriction: Access to full text is restricted to subscribers.
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Jadil, Yassine & Rana, Nripendra P. & Dwivedi, Yogesh K., 2021. "A meta-analysis of the UTAUT model in the mobile banking literature: The moderating role of sample size and culture," Journal of Business Research, Elsevier, vol. 132(C), pages 354-372.
    2. Mkombo, Alfred Lameck & Wahua, Lawrence, 2024. "Review of Behavioural Intention to use Mobile Financial Services," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 8(1), pages 1520-1538, January.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ids:ijbisy:v:31:y:2019:i:1:p:136-151. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sarah Parker (email available below). General contact details of provider: http://www.inderscience.com/browse/index.php?journalID=172 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.