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The use of UTAUT to investigate the adoption of e-government in Jordan: a cultural perspective

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  • Ahmad A. Rabaa'i

Abstract

E-government is believed to be vibrant in developing the public sectors around the globe, as it assures more accountability and transparency. Jordan, as a developing country, has developed a number of e-government services. The success of e-government services is dependent one both; the government support as well as citizens' willingness to adopt those e-government initiatives. This study adopted a modified version of the unified theory of acceptance and use of technology (UTAUT) to examine factors that determine the adoption of e-government services in Jordan. Also, the study aims to examine whether and how national culture has an impact on e-government adoption. A survey collected data from 1,132 users of Jordan's e-government services. Using partial least squares (PLS) of structural equation modelling (SEM) analysis technique, the results show that all the five factors, namely: performance expectancy, effort expectancy, social influence, facilitating conditions and behavioural intention have significant effect on the adoption of e-government services in Jordan.

Suggested Citation

  • Ahmad A. Rabaa'i, 2017. "The use of UTAUT to investigate the adoption of e-government in Jordan: a cultural perspective," International Journal of Business Information Systems, Inderscience Enterprises Ltd, vol. 24(3), pages 285-315.
    • Handle: RePEc:ids:ijbisy:v:24:y:2017:i:3:p:285-315
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    Cited by:

    1. Alaa Deef & Mohamed Sami Radi, 2022. "Adopting IFRS as a Moderating Variable on the Relationship Between Accounting Information and Market Responses: An Empirical Evidence from The Saudi Capital Market," International Journal of Customer Relationship Marketing and Management (IJCRMM), IGI Global, vol. 13(1), pages 1-15, January.
    2. Ibrahim M Alarifi, 2021. "Comparative Analysis on Regional (NCAAA) and International (ABET) Accreditation for Mechanical Engineering Program," Engineering Technology Open Access Journal, Juniper Publishers Inc., vol. 3(5), pages 134-149, February.

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