IDEAS home Printed from https://ideas.repec.org/a/ids/ijbisy/v13y2013i4p418-434.html
   My bibliography  Save this article

Queuing system for different classes of customers

Author

Listed:
  • Youseef Alotaibi
  • Fei Liu

Abstract

Flexibility is an important attribute, which businesses should possess in order to respond to rapid changes in the business environment. The literature shows that customers now have the power to influence companies and manufacturers by conveying their requirements, hence, companies can use this information to attract the best customers to their business. In this paper, we propose a requirements engineering-based approach for business process modelling to assist businesses maintain their performance in such an environment. We propose a new mathematical model to improve customer satisfaction in relation to delivery or service waiting time according to their priority class, particularly customers in the high priority class.

Suggested Citation

  • Youseef Alotaibi & Fei Liu, 2013. "Queuing system for different classes of customers," International Journal of Business Information Systems, Inderscience Enterprises Ltd, vol. 13(4), pages 418-434.
    • Handle: RePEc:ids:ijbisy:v:13:y:2013:i:4:p:418-434
    as

    Download full text from publisher

    File URL: http://www.inderscience.com/link.php?id=55299
    Download Restriction: Access to full text is restricted to subscribers.
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Youseef Alotaibi, 2016. "Business process modelling challenges and solutions: a literature review," Journal of Intelligent Manufacturing, Springer, vol. 27(4), pages 701-723, August.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ids:ijbisy:v:13:y:2013:i:4:p:418-434. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sarah Parker (email available below). General contact details of provider: http://www.inderscience.com/browse/index.php?journalID=172 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.