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Managerial expertise, top management support and learning capacity impact on e-commerce capability and business performance

Author

Listed:
  • Muhammad Jehangir
  • P.D.D. Dominic
  • Naseebullah Langove
  • Alamgir Khan

Abstract

E-commerce (EC) embraces opportunities for the business growth. However, it brings many challenges for the usage and implementation of this technology. These challenges have a significant impact on EC success. By analysing the drivers of business performance in EC from a firm's resource perspective, the author proposed three attributes of firm's human resources that are vital for business performance in EC-based business: managerial expertise, top management support and learning capability. Defining EC capability by firm's human resources it is expected that EC contributes significantly to the firms' business performance. This paper proposes a conceptual framework to find out the human resource attributes and its contribution in developing firms EC capability which lead to better business performance. In effect, this research provides a checklist for managers and decision-makers of the organisations to utilise the human resources and redesign their strategies for the successful EC technology.

Suggested Citation

  • Muhammad Jehangir & P.D.D. Dominic & Naseebullah Langove & Alamgir Khan, 2012. "Managerial expertise, top management support and learning capacity impact on e-commerce capability and business performance," International Journal of Business Innovation and Research, Inderscience Enterprises Ltd, vol. 6(4), pages 379-390.
    • Handle: RePEc:ids:ijbire:v:6:y:2012:i:4:p:379-390
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    Cited by:

    1. Hyunsun Park & Sanghyun Kim & Moonjong Choi & Jaesung Choi, 2021. "Human, Technical, and Organizational Drivers Affecting Sustainability of Content Firms through Management and Innovation Capability during COVID-19," Sustainability, MDPI, vol. 13(12), pages 1-21, June.

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