IDEAS home Printed from https://ideas.repec.org/a/ids/ijbire/v35y2024i1p123-136.html
   My bibliography  Save this article

Robotic process automation adoption challenges in Indian IT and BPO sector - TAM perspective

Author

Listed:
  • Kadambini Katke
  • V.S. Harshith Babu

Abstract

Since a decade ago, the robotic automation process has failed to record the required recognition and wide acceptance, even after claiming value and operational benefit to all stakeholders. Robotic process automation (RPA) failure is a common occurrence. It is required to identify the hurdle in the technology adoption process. This research paper attempts to test the widely cited technology acceptance model (Davis, 1989) to robotic process automation adoption among IT and BPO employees in India. Perceived usefulness and perceived ease of use are the two drivers that impact technology adoption (TAM and TAM2). This study makes an attempt to relate the model with behavioural intentions of RPA adoption. The primary results support that perceived usefulness does not influence the behavioural intention whereas perceived ease of use and subjective norms positively influence the behavioural intention of IT and BPO employees towards RPA technology adoption.

Suggested Citation

  • Kadambini Katke & V.S. Harshith Babu, 2024. "Robotic process automation adoption challenges in Indian IT and BPO sector - TAM perspective," International Journal of Business Innovation and Research, Inderscience Enterprises Ltd, vol. 35(1), pages 123-136.
    • Handle: RePEc:ids:ijbire:v:35:y:2024:i:1:p:123-136
    as

    Download full text from publisher

    File URL: http://www.inderscience.com/link.php?id=141470
    Download Restriction: Access to full text is restricted to subscribers.
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ids:ijbire:v:35:y:2024:i:1:p:123-136. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sarah Parker (email available below). General contact details of provider: http://www.inderscience.com/browse/index.php?journalID=203 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.