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Return of investment initiatives in business process management

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  • Leandro Pereira
  • Pedro Sabido
  • José Pedro Santos

Abstract

This study aims to verify the perception of business process management (BPM), namely benefits, maturity, budget in the company and qualitative factors that make it difficult to measure and to understand the relevance of return on investment (ROI). It is also intended to create a conceptual model that makes it possible to evaluate the valorisation of BPM within an organisation. The results indicate that BPM has gained higher relevance and maturity in organisations, being noticed through the high range of budget that is allocated to BPM initiatives, as well as the higher outsourcing services and internal teams. Regarding the barriers of ROI's implementation, the one which is the most common one was the top managers. This study had limitations at the sample level and for future research these limitations should be overcome with the study of the dependency between economic value added and earnings per share and BPM budget variables using ROI.

Suggested Citation

  • Leandro Pereira & Pedro Sabido & José Pedro Santos, 2021. "Return of investment initiatives in business process management," International Journal of Business Innovation and Research, Inderscience Enterprises Ltd, vol. 24(1), pages 45-56.
    • Handle: RePEc:ids:ijbire:v:24:y:2021:i:1:p:45-56
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    Cited by:

    1. Andrew Kairu & Anne Muchemi, 2023. "Customer Service Management Strategy and Service Delivery in Public Water Service Providers in Nakuru County, Kenya," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 7(11), pages 1714-1721, November.

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