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The effect of experiential marketing on brand equity: study of a home appliances manufacturing group

Author

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  • Majid Mohammad Shafiee
  • Reyhane Haghighizade
  • Shirin Rahimzadeh

Abstract

Evaluation of perceptions of customers towards a brand, as an organisations' intangible asset regarding experiential marketing has become much more important for companies. This paper investigates the impact of experiential marketing on brand equity. Situational dimensions, word of mouth, interaction, price and experience are considered. A positivist approach via questionnaire was designed, validated and randomly distributed to customers of Samsung home appliances in Isfahan. In analysing the data, structural equation modelling with PLS was used. The results showed that all dimensions of experiential marketing have a meaningful and positive impact on brand equity from the viewpoint of customers of the Samsung brand. It also indicates that among the various dimensions, experience has the greatest impact and other dimensions were effective in the following order: word of mouth, price, interaction and situation. The research outcome can serve as a guide for marketing managers, especially national managers of Samsung products to promote their brand through experiential marketing tools.

Suggested Citation

  • Majid Mohammad Shafiee & Reyhane Haghighizade & Shirin Rahimzadeh, 2019. "The effect of experiential marketing on brand equity: study of a home appliances manufacturing group," International Journal of Business Innovation and Research, Inderscience Enterprises Ltd, vol. 20(2), pages 233-252.
    • Handle: RePEc:ids:ijbire:v:20:y:2019:i:2:p:233-252
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    Cited by:

    1. Chi Zhang & Douglas W. Vorhies & Wenkai Zhou, 2023. "An integrated model of retail brand equity: the role of consumer shopping experience and shopping value," Journal of Brand Management, Palgrave Macmillan, vol. 30(5), pages 398-413, September.
    2. Urshita Ghosh Dastidar & Suhas Suresh Ambekar & Manoj Hudnurkar & Abhay D. Lidbe, 2021. "Experiential Retailing Leveraged by Data Analytics," International Journal of Business Intelligence Research (IJBIR), IGI Global, vol. 12(1), pages 98-113, January.

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