IDEAS home Printed from https://ideas.repec.org/a/ids/ijbglo/v39y2025i1p83-106.html
   My bibliography  Save this article

Conflict barometer: an investigation into cross-cultural conflict and its effect on performance

Author

Listed:
  • Vic Benuyenah

Abstract

This study seeks to present new ways of exploring and understanding organisational conflict whilst introducing a modern conflict measurement tool. Conflict can arise in every social situation and is commonly demonstrable in a number of ways, including personality clashes, insults, non-cooperation, mistreatment, anger and other types of stressful miscommunication. The research was conducted to explore the critical antecedents of cross-cultural conflict among international business employees and to indicate whether organisational conflict is framed as functional or dysfunctional. Using structural equation modelling (SEM) techniques, the findings support the hypothesis that cross-cultural conflict negatively impacts employee emotions and performance. Finally, the paper proposes the conflict barometer tool to help managers gauge the levels of conflict among employees working in complex cross-cultural environments.

Suggested Citation

  • Vic Benuyenah, 2025. "Conflict barometer: an investigation into cross-cultural conflict and its effect on performance," International Journal of Business and Globalisation, Inderscience Enterprises Ltd, vol. 39(1), pages 83-106.
    • Handle: RePEc:ids:ijbglo:v:39:y:2025:i:1:p:83-106
    as

    Download full text from publisher

    File URL: http://www.inderscience.com/link.php?id=143576
    Download Restriction: Access to full text is restricted to subscribers.
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ids:ijbglo:v:39:y:2025:i:1:p:83-106. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sarah Parker (email available below). General contact details of provider: http://www.inderscience.com/browse/index.php?journalID=245 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.