IDEAS home Printed from https://ideas.repec.org/a/ids/ijbglo/v37y2024i4p472-484.html
   My bibliography  Save this article

Developing technical innovation model to study customer efficiency, system effectiveness and service efficacy in e-banking

Author

Listed:
  • Anubha Srivastava
  • Suman Yadav
  • A.K. Saxena

Abstract

This paper attempts to build up a technology adoption model for e-banking services from the viewpoint of a customer. The paper also highlights the presence of significant relationship amongst the selected variables. The findings of the study reveal that system effectiveness, service efficacy and customer efficiency completely impact perceived trust and which later on impacts behavioural intentions. In addition, efficiency of a customer, effectiveness of system and service effectiveness impact perceived risk negatively and which later on also impact behavioural intentions negatively towards e-banking. The findings of this study show that customer perceived trust and perceived risk is linked with adaptation of e-banking. This paper presents statistically technical innovation model of adoption; that seems to be beneficial for forecasting consumer's acceptance towards technological innovations.

Suggested Citation

  • Anubha Srivastava & Suman Yadav & A.K. Saxena, 2024. "Developing technical innovation model to study customer efficiency, system effectiveness and service efficacy in e-banking," International Journal of Business and Globalisation, Inderscience Enterprises Ltd, vol. 37(4), pages 472-484.
  • Handle: RePEc:ids:ijbglo:v:37:y:2024:i:4:p:472-484
    as

    Download full text from publisher

    File URL: http://www.inderscience.com/link.php?id=140049
    Download Restriction: Access to full text is restricted to subscribers.
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ids:ijbglo:v:37:y:2024:i:4:p:472-484. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sarah Parker (email available below). General contact details of provider: http://www.inderscience.com/browse/index.php?journalID=245 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.