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TQM techniques as an innovative approach in sport organisations management: toward a conceptual framework

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  • Gadaf Rexhepi
  • Veland Ramadani
  • Vanessa Ratten

Abstract

One of the most important aspects that sport organisations need to pay attention when it comes to being competitive is the use of total quality management (TQM) techniques. The aim of this paper is to develop a conceptual framework of the use and influence of TQM techniques in the sports organisations' performance by providing the relationship between these techniques and overall performance. Our conceptual framework is based on the influence of these techniques: quality circles, benchmarking, continuous improvement (kaizen), empowerment and outsourcing. These techniques contribute to increase the overall quality, increase innovations, increase the employees' involvement and loyalty and increase the financial stability of sport organisations.

Suggested Citation

  • Gadaf Rexhepi & Veland Ramadani & Vanessa Ratten, 2018. "TQM techniques as an innovative approach in sport organisations management: toward a conceptual framework," International Journal of Business and Globalisation, Inderscience Enterprises Ltd, vol. 20(1), pages 18-30.
    • Handle: RePEc:ids:ijbglo:v:20:y:2018:i:1:p:18-30
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    References listed on IDEAS

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    1. Vanessa Ratten, 2015. "Athletes as entrepreneurs: the role of social capital and leadership ability," International Journal of Entrepreneurship and Small Business, Inderscience Enterprises Ltd, vol. 25(4), pages 442-455.
    2. Vanessa Ratten, 2011. "A social perspective of sports-based entrepreneurship," International Journal of Entrepreneurship and Small Business, Inderscience Enterprises Ltd, vol. 12(3), pages 314-326.
    3. Gibson, Christopher & Woolcock, Michael, 2005. "Empowerment and local level conflict mediation in Indonesia : a comparative analysis of concepts, measures, and project efficacy," Policy Research Working Paper Series 3713, The World Bank.
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    1. Alkistis Papaioannou & Konstantinos Koronios & Lazaros Ntasis & Georgia Yfantidou & Panagiota Balaska & Eleni Spyridopoulou, 2024. "Total Quality Management in Sport Tourism and the Hospitality Industry: The Case of Greek Luxury Resorts with Sport and Recreation Facilities and Services," Sustainability, MDPI, vol. 16(5), pages 1-18, February.

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