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Identification and prioritisation the critical activities of the emergency department using business continuity management concept

Author

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  • Bakhtiar Ostadi
  • Mehdi Alibakhshi
  • Mohammad Mehdi Sepehri

Abstract

Supporting critical activities and key process in the unmoral situation is important success factor to any organisations and emergency department (ED) as one of the most important parts of the hospital. The aim of this paper is to identify and prioritise ED critical activities by using business continuity management (BCM) approach. For this purpose, preliminary ten main activities in ED were identified based on the patient flow mapping through using BPMN standard and literature review and experts judgement. Then, analytical hierarchy process (AHP) has been used to assess the identified ten activities of ED and to find their priorities in according to major criteria of criticality of an activity. Ten preliminary activity were refined and validated through interviews with ED experts. The findings of the study can be used by EDs as an important achievement in taking strategic decisions regarding BCM and resources allocation.

Suggested Citation

  • Bakhtiar Ostadi & Mehdi Alibakhshi & Mohammad Mehdi Sepehri, 2020. "Identification and prioritisation the critical activities of the emergency department using business continuity management concept," International Journal of Business Excellence, Inderscience Enterprises Ltd, vol. 22(1), pages 98-113.
    • Handle: RePEc:ids:ijbexc:v:22:y:2020:i:1:p:98-113
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