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World class manufacturing in make-to-order batch-production SMEs: an exploratory analysis in northern Italy

Author

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  • Alberto Petroni
  • Francesco Zammori
  • Giuliano Marolla

Abstract

The applicability of world class manufacturing (WCM) in small and medium enterprises (SMEs) is a hotly debated topic. This paper belongs to this stream of research and presents a statistical survey designed to assess which WCM practices, if any, are implemented by SMEs and their effects on operational performances. Specifically, a comprehensive questionnaire was submitted to a sample of North Italian make-to-order batch-production SMEs, in the furniture, precision mechanics and textile-fashion industries. To assure consistency, and to avoid subjective interpretations, practices included in the questionnaire were adequately contextualised and answers were measured with an innovative five-point Likert-type scale. Outcomes, relative to the reference domain, demonstrate that SMEs can overcome quality-cost-time tradeoffs, using an integrated set of WCM practices. Results also indicate that belonging to a formal business group is a powerful enabler for a successful implementation of WCM, in SMEs.

Suggested Citation

  • Alberto Petroni & Francesco Zammori & Giuliano Marolla, 2017. "World class manufacturing in make-to-order batch-production SMEs: an exploratory analysis in northern Italy," International Journal of Business Excellence, Inderscience Enterprises Ltd, vol. 11(2), pages 241-275.
    • Handle: RePEc:ids:ijbexc:v:11:y:2017:i:2:p:241-275
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    Cited by:

    1. Mile Katic & Renu Agarwal, 2018. "The Flexibility Paradox: Achieving Ambidexterity in High-Variety, Low-Volume Manufacturing," Global Journal of Flexible Systems Management, Springer;Global Institute of Flexible Systems Management, vol. 19(1), pages 69-86, March.
    2. Pacheco, Diego Augusto de Jesus & Antunes Junior, José Antonio Valle & de Matos, Celso Augusto, 2021. "The constraints of theory: What is the impact of the Theory of Constraints on Operations Strategy?," International Journal of Production Economics, Elsevier, vol. 235(C).

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