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Certification Happiness Management: an integral instrument for human resources management in post-COVID-19 era

Author

Listed:
  • Rafael Ravina-Ripoll
  • María-José Foncubierta-Rodríguez
  • José Antonio López-Sánchez

Abstract

Technological advance and its influence on organisations, their performance and their responses to the stakeholders has been the subject of continuous research. It entirely affects such organisations' human capital, which will require being innovative and proactive. This can be achieved through happy human resources at work. Happiness and more efficient results constitute a well-argued binomial throughout the literature. Efficiency in organisations has been addressed, among other diverse approaches, by establishing specific standards that have ensured the overall quality of their production/performance system. These standards are reflected into different certifications, extended and internationally recognised as quality symbols (ISO, TQM, etc.). However, and although all of them include human resource management, there is still no regulation at that level dedicated to the quality of performances by achieving a happy staff on their tasks. This work aims to reduce this gap, proposing the Certification Happiness Management (CHM).

Suggested Citation

  • Rafael Ravina-Ripoll & María-José Foncubierta-Rodríguez & José Antonio López-Sánchez, 2021. "Certification Happiness Management: an integral instrument for human resources management in post-COVID-19 era," International Journal of Business Environment, Inderscience Enterprises Ltd, vol. 12(3), pages 287-299.
    • Handle: RePEc:ids:ijbenv:v:12:y:2021:i:3:p:287-299
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    Citations

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    Cited by:

    1. Rafael Ravina-Ripoll & María-José Foncubierta-Rodríguez & Eduardo Ahumada-Tello & Luis Bayardo Tobar-Pesantez, 2021. "Does Entrepreneurship Make You Happier? A Comparative Analysis between Entrepreneurs and Wage Earners," Sustainability, MDPI, vol. 13(18), pages 1-19, September.
    2. Hasan Farid & Yang Zhang & Ming Tian & Jamshed Raza & Shiyao Lu, 2023. "Unveiling the job characteristics-creativity rapport through the bridge of thriving: a self-determination perspective from the Chinese hospitality sector," Palgrave Communications, Palgrave Macmillan, vol. 10(1), pages 1-10, December.

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