IDEAS home Printed from https://ideas.repec.org/a/ids/eujine/v12y2018i3p332-363.html
   My bibliography  Save this article

Joint determination of the optimal selling price, refund policy and quality level for complementary products in online purchasing

Author

Listed:
  • Ata Allah Taleizadeh
  • Shima Rezvan-Beydokhti
  • Leopoldo Eduardo Cárdenas-Barrón

Abstract

Recently, companies have an increasing interest in online purchasing or e-shopping. However, in this type of buying the customer cannot validate the quality of the products. Thus, they trust in the return policy as a signal of a good quality. If the customers are not satisfied then they can return the products and refund their money back. This research deals with the problem of joint determination of the optimal selling price, refund policy and quality level for complementary products in an online purchasing. It is assumed that the demand of each product is a function of price, refund and quality level. Furthermore, return policy is also a function of refund and quality level; and return quantity of the products is affected by the return quantity of the other product. The profit maximisation model is illustrated with a numerical example. [Received: 12 February 2015; Revised: 25 August 2017; Accepted: 31 January 2018]

Suggested Citation

  • Ata Allah Taleizadeh & Shima Rezvan-Beydokhti & Leopoldo Eduardo Cárdenas-Barrón, 2018. "Joint determination of the optimal selling price, refund policy and quality level for complementary products in online purchasing," European Journal of Industrial Engineering, Inderscience Enterprises Ltd, vol. 12(3), pages 332-363.
    • Handle: RePEc:ids:eujine:v:12:y:2018:i:3:p:332-363
    as

    Download full text from publisher

    File URL: http://www.inderscience.com/link.php?id=92007
    Download Restriction: Access to full text is restricted to subscribers.
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Hou, Rui & Zhao, You & Zhu, Mengqiang & Lin, Xiaogang, 2021. "Price and quality decisions in a vertically-differentiated supply chain with an “Online-to-Store†channel," Journal of Retailing and Consumer Services, Elsevier, vol. 62(C).
    2. Qiu, Ruozhen & Ma, Lin & Sun, Minghe, 2023. "A robust omnichannel pricing and ordering optimization approach with return policies based on data-driven support vector clustering," European Journal of Operational Research, Elsevier, vol. 305(3), pages 1337-1354.
    3. Khorshidvand, Behrooz & Soleimani, Hamed & Sibdari, Soheil & Seyyed Esfahani, Mir Mehdi, 2021. "Revenue management in a multi-level multi-channel supply chain considering pricing, greening, and advertising decisions," Journal of Retailing and Consumer Services, Elsevier, vol. 59(C).
    4. Bikash Koli Dey & Hyesung Seok, 2024. "Intelligent inventory management with autonomation and service strategy," Journal of Intelligent Manufacturing, Springer, vol. 35(1), pages 307-330, January.
    5. Lei Yang & Cong Zheng & Caixia Hao, 2024. "Optimal platform sales mode in live streaming commerce supply chains," Electronic Commerce Research, Springer, vol. 24(2), pages 1017-1070, June.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ids:eujine:v:12:y:2018:i:3:p:332-363. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sarah Parker (email available below). General contact details of provider: http://www.inderscience.com/browse/index.php?journalID=210 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.