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Factors Analysis for E-Services Adoption in Jordan: A Technology Acceptance Study

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  • Ja’afer AL-Saraireh
  • Mohammad ALnbhan

Abstract

This work investigates the factors affecting the adoption and acceptance of e-services in Jordan. In which, requirements for successful e-services implementation is addressed, and significant barriers being faced by e-services users and developers are described. Results have indicated that ease of use, usefulness, credibility, self-efficacy and trust had positive effects on the e-services adoption in Jordan. However, risk and cost at the other spectrum had a significant negative effect. Outcomes of this research have drawn a number of practical implications achieving positive attitude towards e-services adoption and developing the employment of e-services applications. Such implications include; promoting its trust, decreasing the perceived risk and cost, overcoming services development obstacles, considering user’s capability concerns and increasing the awareness of e-services usefulness and ease of use.

Suggested Citation

  • Ja’afer AL-Saraireh & Mohammad ALnbhan, 2014. "Factors Analysis for E-Services Adoption in Jordan: A Technology Acceptance Study," Modern Applied Science, Canadian Center of Science and Education, vol. 8(3), pages 192-192, June.
    • Handle: RePEc:ibn:masjnl:v:8:y:2014:i:3:p:192
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    References listed on IDEAS

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    1. Lee Cronbach, 1951. "Coefficient alpha and the internal structure of tests," Psychometrika, Springer;The Psychometric Society, vol. 16(3), pages 297-334, September.
    2. Theodora Zarmpou & Vaggelis Saprikis & Maro Vlachopoulou, 2011. "Examining Behavioral Intention Toward Mobile Services: An Empirical Investigation in Greece," International Journal of E-Services and Mobile Applications (IJESMA), IGI Global, vol. 3(2), pages 1-19, April.
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    More about this item

    JEL classification:

    • R00 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - General - - - General
    • Z0 - Other Special Topics - - General

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