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The Impact of Perceived Organizational Support on the Quality of Educational Services at Arab Universities

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  • Muhammad Falah Ali Al-Khawaldeh
  • Khalid bin Madhi Muhammad Hakami

Abstract

The current study explored the impact of perceived organizational support on the quality of educational services at Arab universities. The descriptive analytical approach was used with a total sample consisting of 215 participants, from Jizan University, and participants from the International Islamic Sciences University. The results of the study showed that the level of both the perceived organizational support and the quality of educational services in universities, the study sample was medium. The results also showed a significant impact of the perceived organizational support on the quality of educational services at Arab universities. In addition to that, there are significant differences at the level of (α ≤ 0,05) in the quality of educational services level (quality of academic and administrative services, and the quality of facilities and equipment and quality of reputation) at Arab universities that can be attributed to (gender). And no significant differences at the level of (α ≤ 0,05) in the quality of educational services level (Quality of academic services, quality of administrative services, quality of facilities and equipment and quality of reputation) at Arab universities, that can be attributed (to experience and work nature). The study recommended the necessity of raising the level of perceived organizational support and raising the quality of educational services at Arab universities.

Suggested Citation

  • Muhammad Falah Ali Al-Khawaldeh & Khalid bin Madhi Muhammad Hakami, 2020. "The Impact of Perceived Organizational Support on the Quality of Educational Services at Arab Universities," Modern Applied Science, Canadian Center of Science and Education, vol. 14(2), pages 1-57, February.
    • Handle: RePEc:ibn:masjnl:v:14:y:2020:i:2:p:57
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    References listed on IDEAS

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    1. Shafig Al-Haddad & Rand Abu Taleb & Shahed Badran, 2018. "The impact of the education services quality on students' satisfaction: an empirical study at the business schools in Jordan," International Journal of Business Excellence, Inderscience Enterprises Ltd, vol. 14(3), pages 393-413.
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      JEL classification:

      • R00 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - General - - - General
      • Z0 - Other Special Topics - - General

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