Towards Better Social Housing Policy Based on Residents’ Satisfaction: A Case Study at Sendangmulyo, Semarang, Indonesia

Sendangmulyo housing is one of the social housings for middle-income community in Semarang City built by the Indonesian National Housing Authority (PERUMNAS) in 1994. It was built based on the PERUMNAS social housing policy to provide houses for middle-income communities with affordable prices. However, Sendangmulyo inhabitants have limited fund for preservation of the environment. The limitation has caused environmental degradation, i.e., damage roads in several locations, poorly maintained drainage, poor water quality, and inadequate residential facilities. Based on this condition, this research aims to measure the satisfaction level of the residents in Sendangmulyo Housing and the implications for better social housing policy in the future. The results of this research show that the average level of residents’ satisfaction is satisfying, with satisfaction index score of 58.1%. The high satisfaction level is influenced by the quality of community relations with an index of 73.4%, and the low one is influenced by the quality of the environment facilities with an index of 49.8%. The high quality of community relations is caused by the good neighborly relations and social activities that still exist in the neighborhood. It has become a major factor for the social housing residents to stay and survive in the neighborhood.