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Impact of Electronic Banking Services on Bank Transactions

Author

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  • Najah Hassan Salamah

Abstract

The objective of the research was to evaluate the significance of electronic system integrated in the banking sector for providing convenience services to their clients and the overall impact caused by electronic services on bank transaction. The research has applied analytical descriptive methodology to analyze the impact of electronic banking services on the bank transactions. The total sample size taken for the study was 150 and the questionnaires were distributed among the clients and bank officials to collect the data. The analysis revealed that electronic services have contributed to increase both the financial activity of the bank as well as number of its clients. In the banking sector, professional training can be given to banking officials, so that they can effectively work on the electronic system. The satisfaction has covertly impact a customer inclination towards electronic banking and electronic banking has positively influenced the banking transaction.

Suggested Citation

  • Najah Hassan Salamah, 2017. "Impact of Electronic Banking Services on Bank Transactions," International Journal of Economics and Finance, Canadian Center of Science and Education, vol. 9(2), pages 111-121, February.
    • Handle: RePEc:ibn:ijefaa:v:9:y:2017:i:2:p:111-121
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    More about this item

    Keywords

    electronic system; service; officials; clients; transaction;
    All these keywords.

    JEL classification:

    • R00 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - General - - - General
    • Z0 - Other Special Topics - - General

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