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Quality of Health Services and Patients’ Satisfaction in Accredited and Non-Accredited Hospitals

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  • Naser Saif

Abstract

The majority of hospitals follow voluntary or mandatory accreditation standards; these standards are widely believed to improve the quality of hospital services (QHS) and thereby increase patient satisfaction (PS). The current descriptive-comparative study explored patients’ opinions and beliefs with regard to QHS and PS at accredited and non-accredited Jordanian public hospitals in 2016. Data of discharged patients were collected using a structured questionnaire; 250 patients from four hospitals participated (response rate- 83%). SPSS v.15 was used calculate mean values, standard deviations, and Pearson’s correlation coefficient, and to conduct t-tests. Patients indicated medium levels of QHS and PS in both accredited and non-accredited hospitals; additionally, QHS and PS were significantly correlated (p ≤ 0.05) in both types of hospitals. These results suggest that QHS and PS require improvement in all Jordanian public hospitals; future research should identify causal relationships between implementing accreditation standards and patient satisfaction.

Suggested Citation

  • Naser Saif, 2016. "Quality of Health Services and Patients’ Satisfaction in Accredited and Non-Accredited Hospitals," International Journal of Business and Management, Canadian Center of Science and Education, vol. 11(10), pages 298-298, September.
    • Handle: RePEc:ibn:ijbmjn:v:11:y:2016:i:10:p:298
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    References listed on IDEAS

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    1. J. Luis Guasch & Jean-Louis Racine & Isabel Sánchez & Makhtar Diop, 2007. "Quality Systems and Standards for a Competitive Edge," World Bank Publications - Books, The World Bank Group, number 6768.
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    Cited by:

    1. Naser Ibrahim Saif, 2018. "The Effect of Applying Accreditation Standards on Patients’ Satisfaction in Jordanian Governmental Hospitals," Modern Applied Science, Canadian Center of Science and Education, vol. 12(9), pages 1-57, September.

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    More about this item

    JEL classification:

    • R00 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - General - - - General
    • Z0 - Other Special Topics - - General

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