IDEAS home Printed from https://ideas.repec.org/a/ibn/ibrjnl/v16y2023i3p38.html
   My bibliography  Save this article

Empathetic Leadership: Motivating Organizational Citizenship Behavior and Strengthen Leader-Member Exchange Relationships

Author

Listed:
  • LaJuan Perronoski Fuller

Abstract

Empathetic leadership can motivate employees to become more productive and improve job satisfaction. Motivation is a self-initiated behavior that influences organizational citizenship behavior. However, empathy remains a vague psychological construct that requires research into different forms of empathy. This study applied illocutionary (empathetic) speech to determine the ability to predict organizational citizenship behavior in the leader-member exchange relationship. Additionally, locutionary (meaning-making) and perlocutionary (direction-giving) speech was introduced to establish factors that may strengthen that relationship. The study consisted of three hundred nine full-time employees and revealed that illocutionary (empathetic) speech significantly predicted organizational citizenship behavior. Locutionary (meaning-making) and perlocutionary (direction-giving) speech strengthened that relationship and are consistent with felicity conditions. Therefore, leaders, managers, and supervisors should attend workshops or executive coaching to develop communication strategies based on empathetic, direction-giving, and meaning-making speech to motivate employee organizational citizenship in leader-member exchange relationships.

Suggested Citation

  • LaJuan Perronoski Fuller, 2023. "Empathetic Leadership: Motivating Organizational Citizenship Behavior and Strengthen Leader-Member Exchange Relationships," International Business Research, Canadian Center of Science and Education, vol. 16(3), pages 1-38, March.
    • Handle: RePEc:ibn:ibrjnl:v:16:y:2023:i:3:p:38
    as

    Download full text from publisher

    File URL: https://ccsenet.org/journal/index.php/ibr/article/download/0/0/48513/52225
    Download Restriction: no
    File URL: https://ccsenet.org/journal/index.php/ibr/article/view/0/48513
    Download Restriction: no
    ---><---

    More about this item

    JEL classification:

    • R00 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - General - - - General
    • Z0 - Other Special Topics - - General

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ibn:ibrjnl:v:16:y:2023:i:3:p:38. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Canadian Center of Science and Education (email available below). General contact details of provider: https://edirc.repec.org/data/cepflch.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.