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Benefits and Process Improvements for ERP Implementation: Results from an Exploratory Case Study

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  • Sreekumar Menon

Abstract

This exploratory qualitative single case study discusses the benefits and process improvements pertinent to enterprise resource and planning (ERP) projects. The study was conducted in a Canadian case organization in the oil and gas industry that includes twenty participants from four project role groups of senior leaders, project managers, project team members, and business users. The results of the study revealed twenty-two key benefits and four process improvements from which organizations can draw value while planning for ERP projects. The top six benefits include: standardization of common business processes, single integrated system, standardized reporting, improved key performance indicators (KPI), all countries in one system, and easy access to data. Knowing and maximizing these key benefits may prove beneficial for organizations, while planning for major investments in ERP systems.

Suggested Citation

  • Sreekumar Menon, 2019. "Benefits and Process Improvements for ERP Implementation: Results from an Exploratory Case Study," International Business Research, Canadian Center of Science and Education, vol. 12(8), pages 124-132, August.
    • Handle: RePEc:ibn:ibrjnl:v:12:y:2019:i:8:p:124-132
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    References listed on IDEAS

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    1. Sreekumar Menon, 2019. "Effective Strategies to Overcome Challenges in ERP Projects: Perspectives from a Canadian Exploratory Study," International Business Research, Canadian Center of Science and Education, vol. 12(7), pages 12-23, July.
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    Cited by:

    1. Gessa, Ana & Jiménez, Amor & Sancha, Pilar, 2023. "Exploring ERP systems adoption in challenging times. Insights of SMEs stories," Technological Forecasting and Social Change, Elsevier, vol. 195(C).

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      More about this item

      Keywords

      Enterprise Resource Planning; ERP; implementation; exploratory qualitative study; benefits; process improvements; critical challenges; critical success factors; strategies; Canadian oil and gas industry;
      All these keywords.

      JEL classification:

      • R00 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - General - - - General
      • Z0 - Other Special Topics - - General

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