Factors of the Internal Environment and Their Impact on Organizational Excellence in the Public Universities in Southern Jordan from the Point of View of Workers

This study aimed at analyzing the internal environment factors and their impact on organizational excellence in the public universities in southern Jordan from the point of view of the workers. To achieve the objectives of the study, a questionnaire was developed to cover the study variables. The study was conducted on a community consisting of (4) public universities distributed in the southern governorates: Mu'tah University, Tafila Technical University, Al Hussein Bin Talal University, the University of Jordan-Aqaba Branch. Administrative employees at the middle administrative levels reached (301). The researcher conducted a comprehensive survey of the study community through using the analytical descriptive statistic methods, by using the Statistical Package for the Social Sciences (SPSS). The study reached a number of results, most important are: The general arithmetic mean of the respondents' perceptions of the dimensions of the internal environment factors in public universities in southern Jordan has reached a medium rating. Also, the general arithmetic mean of the respondents' perceptions of the dimensions of organizational excellence in the public universities in southern Jordan reached a medium rating. Among other results, there is a statistically significant positive relationship between the independent variable (internal environment factors), and its different dimensions and the dependent variable (organizational excellence) and its different dimensions. In light of the results of the study, the study recommended a number of recommendations, most important are: the necessity of preparing a working environment and its factors and the appropriate conditions that increase the organizational excellence, paying attention to developing the capabilities of the employees and training them according to studied scientific programs as well as the need to increase the volume of expenditure on research and development activities, because spending on such activities has become an investment spending.