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A Synthesis towards the Construct of Job Performance

Author

Listed:
  • Ramawickrama, J.
  • H. H. D. N. P. Opatha
  • PushpaKumari, M. D.

Abstract

Job performance is highly relevant for organizations and individuals alike. Individual Job performance is the behavioural outcome of an employee which points out that the employee is showing positive attitudes towards his or her organization. Job performance is differently defined and measured in different disciplines in different ways. The main purpose of this paper is to define and to review theoretically and empirically the concept of job performance, measurement dimensions of job performance and empirical findings for measurement dimensions of job performance with reference to the various professions in service oriented organizations. As a desk research, this study reviewed literature regarding job performance and its dynamic nature, compared and analyzed dimensions (taxonomies) related to job performance, created a new definition and explained the importance of job performance adding novelty to the existing literature and provided suggestions for further studies.

Suggested Citation

  • Ramawickrama, J. & H. H. D. N. P. Opatha & PushpaKumari, M. D., 2017. "A Synthesis towards the Construct of Job Performance," International Business Research, Canadian Center of Science and Education, vol. 10(10), pages 66-81, October.
    • Handle: RePEc:ibn:ibrjnl:v:10:y:2017:i:10:p:66-81
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    References listed on IDEAS

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    1. D. Vandaele & P. Gemmel, 2006. "Performance Implications of In-role and Extra-role Behavior of Frontline Service Employees," Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium 06/411, Ghent University, Faculty of Economics and Business Administration.
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    Cited by:

    1. H.H.D.N.P. Opatha, 2021. "Towards a Generic Model of Human Resource Management," International Business Research, Canadian Center of Science and Education, vol. 14(7), pages 1-58, July.
    2. Che Mohd Syaharuddin Che Cob & Ummi Kalsom Zakaria & Mohd Hafeez Al-Amin Abdul Wahab & Julaina Baistaman & Siti Nur Zahirah Omar & Nor Baizura Osman, 2024. "Factors Influencing Job Performance among Academic Staff in Malaysian Public University," Information Management and Business Review, AMH International, vol. 16(1), pages 31-42.

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      More about this item

      Keywords

      human resource; job performance; service sector;
      All these keywords.

      JEL classification:

      • R00 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - General - - - General
      • Z0 - Other Special Topics - - General

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