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The Impact of Information Technology on Information System Effectiveness in Jordanian Telecommunication Companies

Author

Listed:
  • Majd Al-Hawamdeh
  • Shaker Alkshali

Abstract

This study aimed to test the impact of information technology on Information systems effectiveness in Jordanian Telecom Companies. The study adopted a five-dimensional scale to measure information technology (people, hardware, software, databases, and networks), while the information systems' effectiveness was measured through four dimensions- end-user satisfaction, system usage, system security and suitability of the system for management levels. To achieve study aims, a descriptive-analytical method was used. The study was conducted on a sample of (152) managers working in these companies. This study found that there is a high-level average for information technology dimensions and Information Systems effectiveness dimensions. Also, the results showed a significant impact of information technology dimensions (people, software, databases, and networks) except hardware on effectiveness information systems. It was also evident that there a significant impact of information technology on Information systems effectiveness dimensions (end-user satisfaction, system usage, system security and suitability of the system for management levels).

Suggested Citation

  • Majd Al-Hawamdeh & Shaker Alkshali, 2020. "The Impact of Information Technology on Information System Effectiveness in Jordanian Telecommunication Companies," Computer and Information Science, Canadian Center of Science and Education, vol. 13(1), pages 1-90, February.
    • Handle: RePEc:ibn:cisjnl:v:13:y:2020:i:1:p:90
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    References listed on IDEAS

    as
    1. Rui Li & Weihua Fang, 2019. "University-industry-government relations of the Ministry of Industry and Information Technology (MIIT) universities: The perspective of the mutual information," PLOS ONE, Public Library of Science, vol. 14(2), pages 1-14, February.
    2. Attila Albini & Dániel Tokody & Zoltán Rajnai, 2018. "The Categorization and Information Technology Security of Automated Vehicles," Interdisciplinary Description of Complex Systems - scientific journal, Croatian Interdisciplinary Society Provider Homepage: http://indecs.eu, vol. 16(3-A), pages 327-332.
    3. Claudio Testoni Cardozo & Oscar Rudy Kronmeyer Filho & Guilherme Luis Vaccaro, 2019. "Keep Innovating: Absorptive Capacity and the Performance of Brazilian Information Technology Companies," RAC - Revista de Administração Contemporânea (Journal of Contemporary Administration), ANPAD - Associação Nacional de Pós-Graduação e Pesquisa em Administração, vol. 23(4), pages 499-519.
    4. Xusen Cheng & Xiangbin Yan & Deepinder S. Bajwa, 2017. "Exploring the emerging research topics on information technology-enabled collaboration for development," Information Technology for Development, Taylor & Francis Journals, vol. 23(3), pages 403-414, July.
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    More about this item

    JEL classification:

    • R00 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - General - - - General
    • Z0 - Other Special Topics - - General

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