Evaluating the Performance of Municipality in Terms of Good Urban Governance (Case Study: District 1 and 3 of Zahedan City)

Good urban governance is one of the aspects of urban management that has recently caught the attention of western countries and societies. In fact, there are no other options for management and administration of cities except for paving the way for the development of democracy. In this regard, a new form of governance called good urban governance has been found. Therefore, the objective of the present study was to evaluate the performance of urban management using the approach of good urban governance in Zahedan city. To achieve this, the present study was conducted using analytical-descriptive and field-survey methods. Furthermore, the study population of this research included district 1 and 2 residents of Zahedan city. 200 of them were selected using Cochran’s method and questionnaires were distributed among them using simple random method. In order to evaluate urban management in the studied regions, five good urban governance indicators including transparency, participation, accountability, lawfulness, and effectiveness were used. The results of Mann-Whitney test indicated the better condition of district 1 in two aspects of accountability and lawfulness compared to district 3. In addition, t-test results showed that the aspect of effectiveness has the best condition with a mean of 3.21 and the aspect of participation has an unfavorable condition compared to other aspects with a mean of 2.58.