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Higher Education Quality- A Student And Profession Perception,Percepcion De La Calidad Del Servicio De La Educacion Universitaria De Alumnos Y Profesores

Author

Listed:
  • Oscar Reyes Sanchez
  • Marcela Reyes Pazos

Abstract

The purpose of this research is to analyze underlying dimensions related to greater success in students and profesor perceptions of the university educational service quality. The empirical evidence obtained results in important conclusions for helping design and implement areas for improvement in education strategies. We use the SERVQUAL scale and SERVQUALing techniques. We also used multivariate statistical methods, multiple regression and factor reduction, coupled with evidence of validity and reliability. One of the most important contributions of this research is to analyze the underlying dimensions of students and teachers. This effort supports corporate strategic planning and continuous improvement of educational services.

Suggested Citation

  • Oscar Reyes Sanchez & Marcela Reyes Pazos, 2012. "Higher Education Quality- A Student And Profession Perception,Percepcion De La Calidad Del Servicio De La Educacion Universitaria De Alumnos Y Profesores," Revista Internacional Administracion & Finanzas, The Institute for Business and Finance Research, vol. 5(5), pages 87-98.
    • Handle: RePEc:ibf:riafin:v:5:y:2012:i:5:p:87-98
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