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Foundations For Effective Portal Service Management

Author

Listed:
  • Peter Géczy
  • Noriaki Izumi
  • Koiti Hasida

Abstract

Organizational portals are vital parts of knowledge-intensive organizations. They play several critical roles: a) provide a platform for deployment of web-based services; b) envelop distributed internal resources; and c) present a centralized access to resources and services. Portal services often incorporate digitalized organizational business processes. Digitalization enables automation of business processes and facilitates improved management and operating efficiency of organizations. Despite advancements in technology and significant investments, it is commonly observed that web services implementing business processes have low usability. Generally, low usability results from misalignment between natural characteristics of human interactions with services in digital environments and their design and implementation. Human-service interaction analytics expose hidden difficulties and enable effective innovation and management of portal services. We present pertinent managerial implications of analytic findings from a case study of a large-scale organizational portal with a significant number of services. The findings provide actionable knowledge for effective evidence-based management, reengineering and innovation of portal services.

Suggested Citation

  • Peter Géczy & Noriaki Izumi & Koiti Hasida, 2011. "Foundations For Effective Portal Service Management," Global Journal of Business Research, The Institute for Business and Finance Research, vol. 5(2), pages 131-141.
    • Handle: RePEc:ibf:gjbres:v:5:y:2011:i:2:p:131-141
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    Citations

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    Cited by:

    1. Peter Géczy, 2015. "Big Data Management: Relational Framework," Review of Business and Finance Studies, The Institute for Business and Finance Research, vol. 6(3), pages 21-30.
    2. Peter Géczy & Noriaki Izumi & Kôiti Hasida, 2014. "Analytics-Based Management Of Information Systems," Review of Business and Finance Studies, The Institute for Business and Finance Research, vol. 5(2), pages 55-65.

    More about this item

    Keywords

    analytics; portals; web services; management; knowledge-intensive organizations; actionable knowledge discovery.;
    All these keywords.

    JEL classification:

    • M15 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - IT Management
    • O32 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Management of Technological Innovation and R&D
    • O33 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Technological Change: Choices and Consequences; Diffusion Processes
    • L86 - Industrial Organization - - Industry Studies: Services - - - Information and Internet Services; Computer Software
    • L89 - Industrial Organization - - Industry Studies: Services - - - Other

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