The Demeanor of the Asnaf after Applying for Zakat at the Zakat Management Center under the Council for Islamic Religion and Malay Customs of Terengganu

The demeanour of the asnaf is one of the reasons the asnaf are late in receiving zakat assistance from the Zakat Management Centre (ZMC) under the Council for Islamic Religion and Malay Customs of Terengganu (MAIDAM). This demeanour here refers to the behaviour of the asnaf when applying for zakat assistance. There are various demeanours of the asnaf, either exhibited during or after they apply for zakat assistance at ZMC-MAIDAM. However, this study only focused on the demeanour of the asnaf after they applied for zakat at ZMC-MAIDAM. In order to answer this question, this working paper has two objectives. First would be to identify the asnaf’s demeanour after they apply for zakat assistance at ZMC-MAIDAM and the second would be to analyse the reason(s) for the asnaf’s demeanour. This study had used both secondary and primary data. The secondary data was collected through library research while the primary data was collected through observations and interviews. All the data were analysed using the content analysis method. The findings showed various demeanours of the asnaf after they applied for zakat assistance. For example, they were persistently badgering the officials at MAIDAM, frequently calling up MAIDAM or visiting MAIDAM to enquire about their application and making a second application within a short period of the first application.