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CSFs for Total Quality Management (TQM) in Service Organizations: Review

Author

Listed:
  • Seyed Mehdi Fatemi
  • Chong Chin Wei
  • Hajar Moayeryfard

Abstract

Service organization has lagged behind the industrial organization and manufactures to improve their quality service with implementing quality management system such as TQM. Methods, rules and regulation for TQM implementation in service organization is totally different form industrial organization. The success of quality management practice like TQM in manufacturing and industrial organization for improving their performance encourages service organization mangers to use TQM in their respective organization. In this study we want to find and determine the most critical factors for TQM implementation among service organization. Based on comprehensive analysis and previous research about critical successful factors for TQM implementation in different organization, this study proposes the five critical factors for TQM implementation among service organization.

Suggested Citation

  • Seyed Mehdi Fatemi & Chong Chin Wei & Hajar Moayeryfard, 2016. "CSFs for Total Quality Management (TQM) in Service Organizations: Review," International Journal of Academic Research in Business and Social Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Business and Social Sciences, vol. 6(1), pages 254-264, January.
    • Handle: RePEc:hur:ijarbs:v:6:y:2016:i:1:p:254-264
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