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Factors Influencing the Operational Excellence of Small and Medium Enterprise in Malaysia

Author

Listed:
  • Mohd Hafeez Al-Amin Abdul Wahab
  • Mohammad Ismail
  • Mohd Nazri Muhayiddin

Abstract

Small and medium enterprises (SMEs) have been recognized as an engine for the economy and a generator of employment and growth. However, SMEs are affected by the challenges from the business environment which influence their performance. The competitive and market conditions have force the organization to seek long term success by achieving excellence in the business. The literature shows that there are many factors that can lead to the operational excellence including the internal and external environment factors. The objective of the study is to investigate the factors that influencing the operational excellence on SMEs sectors. The literature shows that the study on operational excellence for the SMEs sectors remains unclear. Literature indicates that there is a need for a study in the context of Malaysian SMEs sectors. This study attempts to combine the internal and external environment factors. This research proposes a conceptual framework that examines the factors that influencing the operational excellence. The outcome of this research may be useful for firms, managers and stakeholders in understanding and adopting efficiency of managing the internal and external environment factors in order to improve performance and achieve the operational excellence.

Suggested Citation

  • Mohd Hafeez Al-Amin Abdul Wahab & Mohammad Ismail & Mohd Nazri Muhayiddin, 2016. "Factors Influencing the Operational Excellence of Small and Medium Enterprise in Malaysia," International Journal of Academic Research in Business and Social Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Business and Social Sciences, vol. 6(12), pages 285-297, December.
    • Handle: RePEc:hur:ijarbs:v:6:y:2016:i:12:p:285-297
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    Citations

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    Cited by:

    1. Ola Khalid AlZawati & Hamdi Bashir & Imad Alsyouf, 2020. "Modelling and analyzing of critical success factors for implementing UAE’s Government Excellence Model in the public sector: an ISM and Fuzzy-MICMAC approach," International Journal of System Assurance Engineering and Management, Springer;The Society for Reliability, Engineering Quality and Operations Management (SREQOM),India, and Division of Operation and Maintenance, Lulea University of Technology, Sweden, vol. 11(6), pages 1107-1132, December.
    2. Sumit Gupta & Basai Prathipati & Govind Sharan Dangayach & Posinasetti Nageswara Rao & Sandeep Jagtap, 2022. "Development of a Structural Model for the Adoption of Industry 4.0 Enabled Sustainable Operations for Operational Excellence," Sustainability, MDPI, vol. 14(17), pages 1-10, September.

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