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Investigate the Effectiveness of In-Service Training of Staff in Improving Service Quality (Case Study: Municipality of Tabriz)

Author

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  • Ezatollah Asghari Zadeh
  • Yousef Dadash Zadeh

Abstract

Training is systematic and continuous improvement of employees' knowledge, skills and behaviors that will help to comfort those serving local organizations. In this regard, the present study examined the effectiveness of training in improving the quality of staff is doing.The sample for this study was made up of managers and supervisors, the ways of simple random sampling were selected. Method of application of the method is descriptive survey. The data collection tool was a Likert type response depending on the style. After data collection to data analysis, nonparametric model chi-square (chi-square) was used. Our findings show that managers view training staff has had the greatest impact on performance and skills. This led to the evaluation of the effectiveness of in-service training of staff in improving service quality by staff of Municipality of Tabriz.

Suggested Citation

  • Ezatollah Asghari Zadeh & Yousef Dadash Zadeh, 2014. "Investigate the Effectiveness of In-Service Training of Staff in Improving Service Quality (Case Study: Municipality of Tabriz)," International Journal of Academic Research in Business and Social Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Business and Social Sciences, vol. 4(3), pages 222-230, March.
    • Handle: RePEc:hur:ijarbs:v:4:y:2014:i:3:p:222-230
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