The Linkage between Human Element of Service Delivery and Customer Satisfaction in Private Institutions of Higher Learning
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- Roest, H.C.A. & Pieters, R., 1997. "The nomological net of perceived service quality," Other publications TiSEM f271d903-5057-467e-b74b-6, Tilburg University, School of Economics and Management.
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Keywords
Service Delivery; Customer Satisfaction; Organizational Performance; Human Element of Service Delivery;All these keywords.
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